Reading Assistant Technical Troubleshooting Tips

Reading Assistant is a powerful tool for building literacy, but sometimes technical or classroom challenges can get in the way. This guide provides practical troubleshooting tips to help you set up for success, support student behavior, and resolve common technical issues.

PDF: Reading Assistant Troubleshoot Tips

Step 1: Set Up for Success

• Position student devices and microphones away from each other to reduce noise interference.

• Whenever possible, have students sit with their backs to the wall.

• Use testing dividers or barriers to minimize noise bleed between students.

• Group students strategically to reduce Wi-Fi strain and background noise.

Step 2: Support Student Behavior

Student habits play a big role in Reading Assistant’s performance. Remind students to:

• Wait until the microphone turns green before beginning to read.

• Read clearly and at a natural pace, without rushing.

• Avoid rereading unless prompted—Amira will catch up automatically.

• Pause at the end of each page and avoid clicking ahead too quickly.

Step 3: Try These Technical Fixes

If Reading Assistant is still not working as expected, try these solutions:

Performance Issues

• Close all other apps, windows, or browser tabs to free up device resources.

• Run a speed test to ensure your device meets the minimum speed requirement (10 Mbps).

• Make sure all content filter requirements are met.

Audio Issues

• Confirm that Reading Assistant has microphone access and the correct microphone is selected (check in Chrome, Safari, or Firefox).

• Visit mic-test.com to check your microphone’s functionality.

Using an iPad?

• Follow the recommended steps for optimal Reading Assistant performance on iPads. See the setup guide.